He had had problems with his Dell laptop connecting wirelessly to the internet. He blamed Dell as he had had another problem as well and had called Dell's helpline. he said that they had walked him through resetting his router - I was surprised that Dell's helpline would ever do that but still.. He blamed them for his current problem - it really only started after he had finished with them. So, I figured that they had told him to wrongly set some of the settings.
I inspected the Netgear and couldn't see anything wrong. so I reset it back to the factory settings and restarted everything.
Of course he had forgotten his password but that wasn't a problem. it worked fine when wired to the router but not wirelessly even though his laptop was only 3 feet from the Netgear router.
Still the same problem.
We tied his wife's Dell and that was the same. Even on ethernet, the internet connection kept dropping and returning. That had to be the router so I persuaded him to buy a new one - one that I always use a Draytek Vigor 2710n.
I went back the next day to configure it, presuming that all would be well.
Well, it still wasn't! Eventually I found that the house opposite was using the same channel and, somehow, was broadcasting a huge signal! - Much larger than 11n should do!
Not really my problem but, after a shifted his channel as far away from this rogue all worked!
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